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Waiting in Vain: Managing Time and Customer Satisfaction at Call Centers
Call Center Customer Satisfaction Information Intelligence Queue Time Time
2013/2/19
The aim was to investigate customers’ satisfaction with telephone waiting time using data collected among 3013 customers who were asked for their waiting time satisfaction, information satisfaction, a...
The Effect of Organizational Size on Sport Centers' Employees Burnout
Organizational size burnout sport centre Greece
2009/12/16
Organizational size and its relation with burnout were examined
among 163 sport centres employees in Greece.
Findings showed that there is a significant difference on employees’
burnout between sma...
A Survey Among Youth High Performance Athletes at Different Coubertin Schools, Olympic Talent Training Centers and at Other Spor
German Democratic Republic Other Spor Talent Training
2009/9/2
The high performance sport system of the former German Democratic Republic
(GDR) was based on a well organized and supported search and support for
talents. The “Sport Schools for Children and Youth...