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The Impact of Customer Relationship Management Implementation on Cost and Profit Efficiencies: Evidence from the U.S. Commercial Banking Industry
cost efficiency customer relationship management profit efficiency stochastic frontier analysis
2011/9/28
The impact of customer relationship management (CRM) implementation on firm performance is an issue of considerable debate. This study examines the impact of CRM implementation on two metrics of firm ...
The Institutional Structure and the Cost of Bank Loans: An International Comparison
The Institutional Structure the Cost of Bank Loans International Comparison
2014/6/24
Inrecent years international comparisons emphasizedthe importance of institutional and legal factors in capital market development and the performance of private firms. Here that approach is applie...