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Implementing a Modern System of Regulation for the Postal Service under the Postal Accountability and Enhancement Act
Implementing a Modern System Postal Service Postal Accountability Enhancement Act
2015/7/31
The Postal Accountability and Enhancement Act (Postal Reform Act) proposes to implement a modern system of regulation for the Postal Service that controls the price of both market dominant products an...
Competition among Intermediation Service Providers
Competition among Intermediation Service Providers
2014/11/27
We analyze a model of imperfect price competition between intermediation service providers. We insist on features that are relevant for informational intermediation via the Internet: the presence of i...
The 11th International Conference on Service Systems and Service Management (ICSSSM 2014)
Service Systems Service Management
2014/3/11
ICSSSM (International Conference on Service Systems and Service Management), supported by IEEE is focusing on emerging service science in the 21th century. The main purpose of ICSSSM is to provide a p...
The Growth of Low-Skill Service Jobs and the Polarization of the US Labor Market
Labor Market Low-Skill Service Jobs
2014/9/10
We offer a unified analysis of the growth of low-skill service occupations between 1980 and 2005 and the concurrent polarization of US employment and wages. We hypothesize that polarization stems from...
Debt Service and Foreign Assistance: An Analysis of Problems and Prospects in Less Developed Countries
An Analysis of Problems Less Developed Countries Debt Service Foreign Assistance
2014/3/24
Debt Service and Foreign Assistance: An Analysis of Problems and Prospects in Less Developed Countries。
Frei, Frances;UPS Foundation Professor of Service Management;Chair, MBA Required Curriculum in Harvard Business School（图）
Frei, Frances UPS Foundation Professor Service Management
2011/9/30
Frances Frei is a Professor in the Technology and Operations Management Unit at Harvard Business School and the Chair of the MBA Required Curriculum. Her research, course development, and teaching ex...
Test of a service profit chain model in the retail banking sector
organizational subunits employee perceptions enjoy superior business performance relationships
2011/9/30
Research has shown that organizational subunits where employee perceptions are favourable enjoy superior business performance. The service profit chain model of business performance (Heskett, Sasser, ...
SERVICE QUALITY, RELATIONSHIP QUALITY, AND CUSTOMER LOYALTY IN TAIWANESE INTERNET BANKS
customer loyalty Internet banking relationship quality service quality
2011/9/24
While deregulation of financial institutions has increased competition in the Taiwanese banking industry, the advent of e-commerce has provided business opportunities for consumer financing operations...
THE ANTECEDENTS AND CONSEQUENCES OF E-SERVICE QUALITY FOR ONLINE BANKING
e-business e-service quality grounded theory
2011/9/24
The purpose in this study was to explore the antecedents of e-service quality (e-SQ) based on a D&M information systems success model (DeLone & McLean, 1992) by considering e-SQ dimensions as a depend...
How Similar Are Real Estate Agents and Human-Service Workers?
burnout emotion empathy real estate agents
2011/9/11
The study of job burnout has focused primarily on workers who hold human-service jobs, such as teachers, nurses, and social workers. Little extant research, however, has explored emotional communicati...
Consumer Credit: A Primer for Financial Service Professionals and Their Clients
financial crisis Responsibility and Disclosure credit card
2011/8/22
As a result of restricted lending following the recent financial crisis, implementation of the 2009 Credit Card Accountability, Responsibility and Disclosure (CARD) Act, and widespread changes in cred...
Consumer Credit: A Primer for Financial Service Professionals and Their Clients
Consumer Credit Financial Service Professionals financial crisis
2011/8/20
As a result of restricted lending following the recent financial crisis, implementation of the 2009 Credit Card Accountability, Responsibility and Disclosure (CARD) Act, and widespread changes in cred...
Market Segmentation: A Tool for Improving Customer Satisfaction and Retention in Insurance Service Delivery
insurance market segmentation customer satisfaction
2011/6/1
This paper looks at the use of market segmentation as a tool for improving customer satisfaction in insurance service delivery. Insurance companies are always seeking alternative ways to improve the l...
Dynamics of a Service Economy Driven by Random Transactions
banking system Service Economy account balances
2011/3/23
Agents buy and sell services. All services are of equal quality. Buyers choose sellers at random. Monetary and fiscal policies are imposed by a central bank and a central government. Credit is supplie...