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How Do Customers Utilitize Real-Time Usage Feedback? Evidence from Singapore
Real-Time Usage Feedback Singapore
2015/7/31
Real-time household-level feedback has the potential to improve the eciency of electricity
consumption. This feedback allows a household to obtain a better understanding of the relationship between ...
Do Residential Customers Respond to Hourly Prices? Evidence from a Dynamic Pricing Experiment
Hourly Prices Dynamic Pricing Experiment
2015/7/31
Widespread participation of retail electricity
consumers in short-term wholesale electricity
markets throughout the United States is rapidly
becoming technologically feasible. A number
of juri...
How Do Customers Respond to Increased Service Quality Competition?
Customer Relationship Management Quality Customer Value and Value Chain Service Operations Consumer Behavior
2015/4/24
When does increased service quality competition lead to customer defection, and which customers are most likely to defect? Our empirical analysis of 82,235 customers exploits the varying competitive d...
Learning from Customers:Individual and Organizational Effects in Outsourced Radiological Services
Experience and Expertise Learning Health Care and Treatment
2015/4/23
The ongoing fragmentation of work has resulted in a narrowing of tasks into smaller pieces that can be sent outside the organization and, in many instances, around the world. This trend is shifting th...
Applying Self-Organizing Maps Method to Analyze the Corrective Action’s Quality Provided to Customers with Mobile Terminals
Self-Organizing Map (SOM) Customer Satisfaction Corrective Actions Issue Issue Description
2013/2/23
In the after market phase, responding to issues raised by customers within a reasonable time is crucial. Another factor which is important to customers is the quality of the issue corrective actions (...
Banking on Customers
Bank of America Home Loans the factors the recession low interest rates housing market and massive global liquidity
2011/9/30
An interview with Barbara J. Desoer, president of Bank of America Home Loans, is presented. She comments on the factors leading to the recession including excessive low interest rates, flaws in the ho...
Predicting New Customers' Risk Type in the Credit Card Market
Bayesian estimation customer relationship management market segmentation risk prediction
2011/8/30
Recent studies in marketing have consistently shown that all customers are not equally profitable. In the credit card business, all customers are not equally risky. When a customer misses one payment ...
A two-stage dynamic credit scoring model, based on customers’ profile and time horizon
credit scoring model logistic regression survival analysis
2011/8/22
As credit card usage has expanded rapidly worldwide, credit scoring has become a very important task for banks, which can benefit from reducing possible risks of default. Credit scoring models help de...
Application of communication channels by marketing addressing of customers in gastronomy
communication policy gastronomy information channel
2014/3/10
Social and habitual changes of guests and a more difficult competitive situation are forcing the gastronomy industry to change. As one necessary reaction, restaurant operators need to apply a more spe...